Shipping policy

Vineyard Vault (Pty) Ltd Cape Town, South Africa

Established 2025

Last updated: January 2026

1. Delivery Areas

We deliver throughout South Africa. Remote areas may be subject to extended delivery times or additional fees. We reserve the right to decline orders to areas where delivery is not feasible.

2. Delivery Timeframes

  • Standard delivery: 3–5 working days
  • Working days: Monday to Friday, excluding public holidays

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to courier capacity, weather, public holidays, stock availability, or circumstances beyond our control. We shall not be liable for any loss or inconvenience caused by delivery delays.

3. Delivery Fees

Delivery fees are calculated at checkout based on your location and order weight. We may offer free delivery promotions from time to time at our sole discretion. Any free delivery thresholds or promotions may be modified or withdrawn without notice.

4. Order Processing

Orders are processed upon successful payment confirmation. We endeavour to dispatch orders within 1–2 working days, subject to stock availability and payment verification. We reserve the right to delay dispatch for fraud prevention or verification purposes.

5. Age Verification on Delivery

An adult aged 18 years or older must be present to receive the delivery. The courier may request identification to verify age. If the recipient cannot provide valid identification or is under 18, the delivery will not be completed.

It is illegal to sell alcohol to persons under 18.

6. Failed Deliveries

If delivery cannot be completed due to:

  • No authorised adult present
  • Incorrect address provided
  • Refused delivery
  • Inability to access the premises
  • Failure to collect from designated collection point

The order will be returned to us. Re-delivery will be at your expense. We reserve the right to charge storage fees for orders not collected or re-delivered within 7 days. After 14 days, uncollected orders may be disposed of or resold, and no refund will be issued.

7. Incorrect Address

It is your responsibility to ensure delivery details are accurate and complete at checkout. We are not liable for delays, failed deliveries, or additional costs arising from incorrect or incomplete address information. Address changes after dispatch may not be possible and may incur additional fees.

8. Risk and Ownership

Risk of loss or damage passes to you upon delivery to the specified address or to any person at that address who accepts the delivery on your behalf. Title to the goods passes upon receipt of full payment.

9. Damaged Goods

If your order arrives visibly damaged:

  1. Note the damage with the courier at the time of delivery
  2. Contact us within 48 hours of delivery with photographs of the damage
  3. Retain the damaged goods and all packaging for inspection or collection

Claims for damage not reported within 48 hours may not be accepted. We reserve the right to inspect damaged goods or require their return before processing any replacement or refund.

10. Missing or Lost Deliveries

If your order is marked as delivered but not received, contact us within 48 hours. We will investigate with the courier. We are not liable for orders confirmed as delivered by the courier's tracking system, including deliveries signed for by another person at your address or left at a designated safe place.

11. Courier Selection

We select couriers at our sole discretion and may change courier providers without notice. Specific courier requests cannot be accommodated.

12. Collection

Collection from our premises may be available for certain orders. Collection orders must be collected within 7 days of notification that the order is ready. Proof of identity and the order confirmation will be required. An adult aged 18+ must collect alcohol orders.

13. Special Deliveries

Deliveries requiring special handling, timed delivery, or specific instructions cannot be guaranteed and are subject to courier capabilities. We accept no liability for failure to comply with special delivery instructions.

14. Public Holidays and Peak Periods

Delivery times may be extended during public holidays, peak shopping periods (including Black Friday, festive season), and during unforeseen circumstances. No compensation will be provided for delays during these periods.

15. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, consequential, or special damages arising from delivery delays or failures
  • Our total liability shall not exceed the delivery fee paid for the affected order
  • We are not liable for any loss caused by courier negligence or third-party actions
  • We are not responsible for perishable items affected by delivery delays beyond our control

16. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time without prior notice. Changes are effective upon posting to this website. It is your responsibility to review this policy before placing an order.

17. Contact

For delivery enquiries:

Vineyard Vault (Pty) Ltd Email: [orders@vineyardvault.co.za] Phone: [+27 XX XXX XXXX]

Drink responsibly. Not for sale to persons under 18.